Did you know that our telephone systems include a digital receptionist function, the so-called IVR, which can be programmed specifically to your needs?
You know how it is, you call company XY and it rings and rings and rings. After a few times you make sure that you have dialed the correct number. Yes, that’s true, but why does nothing happen apart from ringing? Are they looking for someone to take my call soon or are they all busy?
Now imagine you call company XY again and immediately a friendly voice (we use professional speakers and no AI) greets you warmly and lets you know that you have dialed the correct number and that they are looking for a freelancer. Music on hold (yes, we know they can be annoying too) is played, the waiting position can be announced and, if desired, even messages such as “Did you know that you can find many help topics on our homepage www.xy.ch?” can be played. – can be played.
In addition, you can create a cascading (this is also included with us except for the free license of 3CX ). You are greeted and have the option of selecting the language using the keypad or going to the right department. In the background, the system programs where the doorbell should ring. We can even set up Skilled Based Routing without any problems. This ensures that calls are distributed according to the skills of the employees.
As you can see, there are countless ways to use this function. Give us a call and we will be happy to work with you to create processes tailored to your requirements and set them up.
Of course, the whole thing can be combined with time control, making it easy to ensure that a completely different announcement is made at the weekend than on weekdays.
Here is a summary of some of the special benefits:
- Reduction in operating costs due to fewer staff and reception staff
- Optimization of the customer experience – callers receive the specific information they need 24 hours a day
- Faster resolution of problems – callers are immediately forwarded to the sales team or department responsible for the issue in question
- Improving image – small companies can offer the same level of service as an organization with a larger workforce